VamJump strives to provide a pleasurable shopping experience and superior customer service. If for any reason you are not satisfied with your order, we gladly accept returns of items in new/unused condition with original packaging.

Please contact us at prior to return/exchange.

If you are not satisfied with our products (Not Quality Problem), we gladly accept returns within 30 days of receipt for most items in new condition. And we are not responsible for the return freight and shipping cost is non-refundable unless the item is found to be damaged due to our fault. For free shipping orders, we will deduct the original shipping fee.


The following criteria must be met in order to be eligible for a refund.

  • Returns must be post marked within 60 days of the original order date.
  • Item(s) being returned must be new, unused and in their original packaging with all accessories.
  •  Item(s) must be accompanied by our Return Form (Please contact our customer representatives to get it).
  • Item(s) must be returned to us via a traceable shipping method with a delivery confirmation with all shipping costs pre-paid.
  • We do not accept returns or exchanges for big sale or clearance item(s).


We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at immediately once you decide to cancel the order. We will not accept cancellation for orders that are shipped within 24 hours.

For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee of total price other than freight.(The reason for charging this fee is that we have to pay the cost of goods preparation and packaging, please understand.)


Returns will be processed within 7 business days upon receipt of your package. The refund will be issued to the original payment account per your request.

Note: The original shipping fee and insurance are non-refundable.
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